you're reading...
Cognitive Bias

Customer Service and the Curse of Fundamental Attribution Error

This is the title of a concise article on fundamental attribution error at the SDM Advisory Group.

It is simplistic to say that people should avoid dispositional judgments. Dispositional judgments are largely hardwired into our thinking. However, if one is aware of these factors and understand that these thoughts are normal, they can be made aware of their snap judgments and keep an open mind for just a bit longer.



No comments yet.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: